Showing posts with label Customer Support. Show all posts
Showing posts with label Customer Support. Show all posts
Sunday, 16 September 2018
Tuesday, 17 April 2018
Saturday, 24 February 2018
Saturday, 19 September 2015
Convergys is hiring for Voice & Chat Process in Gurgaon
Convergys is hiring for Customer Support Associate I / Customer Support Associate II
Job Description:- Inbound Customer Service
Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
Roles & Responsibilities:
- Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
- Support Customers across Telecommunication, Financial Services & Healthcare vertical.
- Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs.
Job Description:- Inbound Customer Service
Interface with Customers via Inbound or Outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
Roles & Responsibilities:
- Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
- Support Customers across Telecommunication, Financial Services & Healthcare vertical.
- Conduct needs-based selling by using non-scripted probing techniques to determine Customer needs and to offer the most appropriate product or service to address their needs.
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